Keep what you built running — and keep making it better
Managed application support, proactive monitoring and continuous improvement under a clear SLA.
Overview
Software does not finish at launch. Dependencies age, traffic patterns shift, browsers change and security advisories arrive weekly. Our managed support plans cover the unglamorous work that keeps systems healthy: monitoring, patching, backup verification, performance tuning and a named engineer who already knows your codebase when something breaks.
What you get
- Named engineer familiar with your systems
- Response times committed in writing
- Restore tests performed and evidenced quarterly
- Clear monthly report of work completed
Technology we use
What this service covers
Six core capabilities. Engage all of them as a programme, or just the one you are missing.
Application support & SLA
Tiered response and resolution targets with transparent ticketing and monthly service reporting.
Proactive monitoring
Uptime, performance and error-rate monitoring with alerting that reaches a human on call.
Security patching
Dependency, framework and OS updates applied on a tested schedule rather than in a panic.
Backup & disaster recovery
Automated backups with periodic restore tests and a documented recovery runbook.
Performance optimisation
Query tuning, caching strategy and front-end optimisation driven by real production telemetry.
Continuous enhancement
A monthly block of development hours for the small improvements that otherwise never get scheduled.
How a maintenance & support engagement runs
Four stages, each with a defined output you can review before the next one starts.
Discovery
Workshops, current-state review and a written specification with a firm estimate.
Design
Architecture, data model and interface prototypes agreed before build begins.
Build & QA
Two-week sprints with working software, automated tests and a demo every iteration.
Launch & care
Release through an automated pipeline, handover training, then warranty or managed support.
Services that often go with this one
Custom Software Development
Purpose-built platforms, internal tools and product engineering delivered by senior cross-functional teams.
Web Application Development
High-performance web applications, customer portals and marketing sites engineered for speed and search.
Mobile App Development
Native and cross-platform iOS and Android apps, from concept and store launch to long-term release management.